Privacy Policy

Last updated: August 2026

Dreamingo Holidays ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, or contact us regarding travel planning, visa assistance or wellness and healthcare consultation services.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal identification information: name, email address, phone number, WhatsApp number, and postal address.
• Travel-related information: passport details, travel dates, destination preferences, number of travelers, and itinerary requirements.
• Visa application information: supporting documents, employment or financial details, and other documentation you provide for visa assistance purposes.
• Wellness and healthcare information: where you request a wellness or healthcare consultation, limited details necessary to connect you with a suitable provider (we do not collect or store detailed medical records).
• Technical information: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Plan, arrange and manage your travel itinerary and bookings.
• Prepare and support your visa application, including sharing relevant documents with embassies, consulates or visa application centers as required.
• Connect you with wellness or healthcare providers when you request a consultation.
• Communicate with you about your enquiry, booking or ongoing trip.
• Improve our website, services and customer experience.
• Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Travel suppliers such as hotels, airlines, tour operators and transfer providers, as necessary to fulfil your booking.
• Embassies, consulates and visa application centers, as necessary to process your visa application.
• Healthcare and wellness providers, only where you have requested a consultation or referral.
• Service providers who support our operations, such as payment processors, IT and hosting providers, under confidentiality obligations.
• Authorities, where required by law or to protect our legal rights.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Visa and travel documentation is typically retained for the duration of your trip planning process and a reasonable period afterward, unless a longer retention period is required by law.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze site usage and personalize content. You can control cookie preferences through your browser settings; disabling cookies may affect certain website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Object to or restrict certain processing of your information.
• Withdraw consent, where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, such as hotel or airline booking portals. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors without the involvement of a parent or guardian as part of a family travel booking.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: